CHETANA MERCHANT REPLY TEMPLATES

1. Screenshot received
Payment screenshot received. Goods will be released after settlement confirmation in the official merchant app.

2. Waiting for settlement
We can see your claim, but payment is not visible in the merchant account yet. We will release as soon as settlement appears.

3. Need the reference
Please share the UTR or payment reference. We verify release only against the official merchant or bank surface.

4. Pressure handover refused
We cannot hand over goods on screenshot-only proof or urgency. Release happens only after settlement confirmation.

5. Risky proof escalated
This payment proof needs manual review. Please wait while we verify the identifiers and settlement status.

6. If money already moved
If your payment failed or money moved incorrectly, call 1930 immediately and file at cybercrime.gov.in.